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FAQ

ORDERING 

What if I typed the wrong email address?
Please contact us so we can change your email address. We can change your email address, name, and address but we cannot change your order.


Are there any exchange rates?
All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX). We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.

How secure is my online order?
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

How do I change or cancel my order?
We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment. 

Please note that any orders that have already been packed or shipped cannot be cancelled.


How do I set my shipping address?
Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "?" to "c".

Can I change my shipping address after placing an order?
Please be advised that in very small instances, we can change your shipping address within the next 3-4 hours of your order. However, any long than that, your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacational address as we do not know how long the destination's customs department will have the package on hold.

When will my order arrive?
All items in store take 1 business day to process, and depending on your location, 10-20 working days to be delivered. Once the order has shipped, we will email your tracking information on the next day as tracking information generally becomes available 24 hours after we have shipped the order. We are not responsible for delays caused by the customs department in your country. Please also note that during high volume periods such as the holidays, processing and delivery times may increase and unfortunately this is not in our realm of control.

How do I track my order?
We will email your tracking information as soon as your order has shipped. Usually you will receive the tracking number one day after we have shipped your order.

Can I use several discount codes in one order?
Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.

What do I do if I have missing items in my order?
If something is still missing, please contact us immediately at info.islandremedies@gmail.com

 

SHIPPING & CUSTOMS

When will my order be processed?
Orders will be processed within 1 business day from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends. Please allow extra time for your order to be processed during holidays and sale seasons. 

Please contact us if you do not receive tracking confirmation after 5 business days from the day you completed your payment.

 

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office. 

*Our laws in the US allows us to ship internationally. However, we always advise our foreign clients to contact their post office or Customs office to get more accurate information on importing hemp to their country. This is to make sure that you do receive the product (and not get it seized) when you place the order.

What will my package look like? Do you offer discreet packaging?

While all of our products are 100% legal in the US and many countries abroad, we do send all of our orders in discreet packaging (see below for examples).

Most packages will come in the brown
cushioned envelope below, while Priority Mail (Regular and Express) will come in the red and white envelopes and boxes depending on the size of your order.

Additionally, IR is not responsible and will not issue refunds for any international shipments that are lost or taken by customs. If you have any questions about this policy, please contact us, we would be happy to hear from you at info.islandremedies@gmail.com

Thank you.

Is my order eligible for free shipping?
All shipping is free worldwide on orders over $50!